Cancellation and rescheduling information
Terms differ by package, date and vessel, so we confirm them in writing for your booking before you pay. Here is what to ask and how to ask for a change.
Terms are confirmed per booking
A one-hour jet ski, a six-hour yacht charter and a New Year's Eve ticket are different products and are not cancelled on the same terms. For that reason this page does not print one blanket refund rule. The cancellation and rescheduling terms for your booking are stated in your confirmation message, before you pay.
What to ask before you pay
- What is the cancellation and rescheduling policy for this exact booking?
- Is any deposit or payment non-refundable, and from when?
- Can the date or time be changed, and by how much notice?
- What happens if conditions on the day are unsafe?
- How are changes agreed: in the chat, in writing, by whom?
Asking for a change
Message us on WhatsApp as early as you can with your booking reference (the code on your message, for example P001-02) and what you would like to change. We will reply with the options for your booking.
Unsafe conditions
If the crew or our team decide a trip cannot go ahead safely, we will tell you and agree the next step with you in writing, such as a new date or another arrangement.
Ask for my terms on WhatsApp (opens WhatsApp)
See also the booking terms.